Loading Problems
Q: What do I do if the game stop loading at a certain percentage, or the game does not display properly (for example: being unable to see the full game menu, the screen goes black, or some other issue)?
A: Clear cache,then close the webpage and log in again. If the problem persists, please contact our customer service department.

Q:How to clear cache?
A:If you're using Google Chrome, you can click the top right button, select "Tools - Clear Browsing Data", then you can find the option to empty the cache; If you are using Firefox browser, you can click on the top left drop-down arrow, select "Options - Privacy - Clear recent history data"to clear the cache.

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